All-Day Seminar Presentation

Communications Excellence: Driving Project Success

When: May 17, 2007
Where: Courtyard by Marriott
3301 LeMone Industrial Blvd.
Columbia, MO 65201
Directions to Courtyard Marriott
Cost: The cost for this workshop is $125.00 for PMI members and $135.00 for non-members. .
Register:

Please register early to guarantee a place in the seminar! Participation will be limited to the first 50 people who register. Registration is needed by May 11, 2007. We encourage you to use the on-line registration/payment process by clicking REGISTER.

There are four ways to register:

1.Individual Payment On-line: Click on one of the two Register links below and pay via a secure PayPal transaction. If you are paying for someone other than yourself, please type the name of the meeting attendee in the Shipping Address.


Registration is Closed
2.Group Payment On-line: E-mail pmivppd@pmimidmo.org and request a PayPal invoice so you can register more than one person via a secure PayPal transaction. Include your name and e-mail address as well as the name, e-mail address, and PMI membership status (member or non-member) of each meeting attendee. You will receive an invoice with a link to PayPal’s on-line registration.

3.Individual or Group Payment by Check: E-mail pmivppd@pmimidmo.org and request a paper invoice so you can pay with a corporate check. Include your name, billing address, and e-mail address as well as the name, e-mail address, and PMI membership status (member or non-member) of each meeting attendee. You will receive a paper invoice in the mail.

4.Individual or Group Payment at Desk: E-mail pmivppd@pmimidmo.org and request to pay at the registration desk the day of the event. Include your name and e-mail address as well as the name, e-mail address, and PMI membership status (member or non-member) of each meeting attendee. You will receive an e-mail confirmation of registration and will be asked for full payment at the desk.

Cancel: If you register but can't attend the event, you may cancel before the registration deadline. You will receive a refund by check after the event. The amount of the refund will be less a 10% processing fee. To request a refund, please notify pmivppd@pmimidmo.org

You may not cancel your registration after the registration deadline, but we encourage you to send someone in your place.
PDUs: The PMI Mid-Missouri Chapter is a PMI Registered Education Provider, and aims to provide educational opportunities to all its members. This event provides 8.0 PDU credits for certified Project Management professionals. For PDU program and provider information, see the Previous Events and PDUs section of the Chapter's web site.
Menu: Lunch will be provided as part of this workshop. For special dietary needs, please notify pmivppd@pmimidmo.org pmivppd@pmimidmo.org
Schedule:
8:00 - 8:30 Registration
8:30 - 12:00 Morning Session
12:00 - 1:00 Lunch
1:00 - 4:30 Afternoon Session

About the Workshop:

Communications Excellence:
Driving Project Success

General Intro
  • Emphasize the importance of good communications – it’s 90% of the job
  • Discuss general findings of Alpha study
  • Introduce the topics to be discussed in the course
    •
Important First Steps
  • Fundamentals of successful communications
    • Communication model; barriers; visual cues; relating to the audience
  • DCommon communication ground rules to consider on your project
    • A communication management plan (who, what, how, how often)
    • Don’t allow stakeholders to circumvent the plan
  • How to identify stakeholder communication needs using the SAC method
    •
Communication is a Major Deliverable
  • How to manage communication by treating it like a deliverable
  • Email communication: think before you send
    • Use quotes from article or Shipley and Schwalbe’s book called Send: The Essential Guide to Email for Office and Home
    • Build checklist of dos and don’ts for email communication
  • How to organize your project for communications success
    • Revisit ideas shared in BP5 – go deeper
In Case of Emergency, Open This
  • Methods for communicating bad news on the project
    • 1st deliver face-to-face or over the phone
    • 2nd follow up in email or other documentation
    • 3rd offer potential solutions; don’t come to the table empty-handed
  • How to assess and repair broken communications
    • Recognize these symptoms & diagnose appropriately
    • Ex. Radio silence; short, terse messages; change of tone (icy)
What We Learn from the Best Communicators
  • Which tools are appropriate in given communications scenarios
    • Insight from Alpha book – Andy & Alphas (interviews)
    • Famous communications from history – things done right/wrong
  • The right way to communicate and present earned value
    • Insight from EVM course – Louis
    • Great segue to final section…charts, graphs, targets
See What I’m Saying
  • Using visuals to get the message through
    • Use of images in this segment to invoke emotions, tie in, understanding
    • Ex. Pictionary; “You are here” signs at Hartsfield;
    • Interview ideas: SilverDog imaging with car wraps; Steve Ned with use of images at Chic-fil-A and editorial cartoons
  • The use of dashboards and summary tools to make your communication stand out
    • Examples of effective dashboards and tools
    • Ex. Milestone chart; Gantt chart; Pareto chart (production by team member); WBS; PND
How do I Get Better?
  • Key communications lessons from The Alpha Study
  • A process to assess and improve your personal communication skills
    • Make use of self-assessment similar to that in the Leadership course

Speaker Biography:

Margaret Love, PMP, Six Sigma Black Belt
Velociteach Instructor

Margaret Love became a Fellow of the Life Management Institute (FLMI) in 1987, achieved her Project Management Professional (PMP) certification in 2000, and earned her Six Sigma Black Belt in 2001. Love combines this expertise in project management and process improvement with deep work experience in corporate training. Additionally, she has over 20 years experience managing projects and project managers in information technology for the life insurance industry, most recently at MetLife.

Margaret says, “Project management is my favorite process, project managers are my favorite people, and there is not much I’d rather do than talk with project managers about project management!”

A summa cum laude graduate of Charleston Southern University, Margaret now lives in Greenville, SC with her husband and two teenagers.