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Chapter MeetingDealing with Ima Payne: Coping with Difficult People Through Effective Communication
About the Program:Have difficult people caused excessive conflict, stress, strife, frustration, and tension in your life? By learning how to manage conflict when it does arise, you will be able to make positive changes in your organization. Knowing how to deal with difficult people will allow you to be more effective and confident in your professional and personal life.Speaker Biography:Rita Ruth StarnesComprehensive Communication, CEO Rita Ruth Starnes is the owner and founder of Comprehensive Communication, a coaching and consulting business in the area of communication. She is also licensed to practice law in the state of Missouri. As a practicing attorney, she saw the disastrous effects of poor communication and realized that most problems were the result of inadequate communication skills. Ms. Starnes strongly believes that the ability to communicate effectively is crucial to your personal and professional success and is committed to helping others avoid communication errors. She received her B.S. in Education with a Speech and Drama Certification from the University of Missouri-Columbia and her J.D. from the University of Missouri-Kansas City. Her varied background has exposed her to numerous ethical situations. Ms. Starnes has been in private practice and corporate where she was Assistant General Counsel for Edward Jones Co. She has taught ethical business practices in courses on the college level and has served on the Ethics Committee for the 20th judicial circuit. She has served on several not-for-profit boards and has volunteered countless hours to community projects. She and her husband Craig have been married for 26 years and have two sons, both students at the University of Missouri-Columbia. Her sense of humor and real life situations makes her an entertaining and insightful speaker. She gives practical and easy to incorporate advice. Professional organizations and groups, as well as individuals, have benefited from Rita’s presentations. |